Building Better Work Relationships: For Results-Oriented Communication

HCL304, Duration: 8 Hours


Welcome  to  our  Health  Care  Leadership  Development  Training  &  Certification Continuum.

Building  Better  Work  Relationships:  For  Results-Oriented  Communication  is  a management  course  featured  in our  Health  Care  Leadership  Series, that  covers  content associated  with individual  self  management,  team management,  organizational management and  corporate  management.

Building  Better  Work  Relationships:  For  Results-Oriented  Communication  is  a value-based  brand  of  competency-based  training  that  is designed  to transition and  sharpen  your  T-BACK$™  –Thinking,  Behavior,  Attitude,  Communication, Knowledge  and  $kills  to  achieve  the  following course  objectives.


•          Build  better  rapport  and  gain  the  trust  of  your  colleagues.

•          Discover  the  basic  competencies  critical  to  solid  work  relationships.

•          Develop  flexibility  in  actions,  thoughts,  and  feelings  to  better  handle  any situation.

•          Avoid  mistakes  and  conflicts  that  may  result  from  misinterpreting  others or  ineffective  listening.

•          Influence  and  motivate  others  to  first-rate  performance.

•          Learn  how  to  use  direct  and  indirect  messages  accurately.

•          Build  your  self-esteem  as  you  discover  a  new  self-awareness.

•          Identify  strengths,  weaknesses,  and  opportunities  in  your  work relationships.

•          Understand  values,  beliefs,  attitudes,  and  perceptual  processes.

•          Understand  emotions  and  how  they  translate  into  emotional  intelligence.

•          Master  the  keys  to  excellent  communication:  observe,  listen,  analyze, plan,  communicate.


Our  one-of-a-kind   health  care  leadership  training  integrates  business  management  learning  with  real  world  health  challenges  that  impact  healthier  outcomes  in  four  areas:  People,  culture,  community  health  and fiscal  performance.


  • CEOs  and  other  C  suite  executives  from   clinics,  health  plans,  hospitals  and  other  health  care  settings.
  • Department  heads  Nurse  and  Physician  managers  and  supervisors.
  • Interdisciplinary  care  team  members  including  behavior  health workers Any  individual  seeking  employment  in  the  health  care  field.
  • Nursing  and  medical  students  who  are  either   in  school,   residency   or  employment.
  • Existing  health  care  professionals  schooled  in  a  volume-based  fee-for-service  model  of  care  who  lack  value-based T-BACK$™.
  • Community  stakeholders.



  • CME,  CNE  and  CE  Approved  Training.
  • Certificate  of  Completion  from The  Institute  of  Value-Based  Health  Care Credentialing  Inc.
  • Credit  Towards  Credentialing  As  A  Certified  Value-Based   Health   Care Professional.
  • Continental  Breakfast  &  Hot  Lunch.
  • A  10%  Discount  on  Next  Training  Course


PLEASE  NOTE:  For  training  taking  place  at  our  location  –  One  World  Trade  Center,  we  limit  class  size  to  ten  (10)  people  to  optimize  deep  personal  learning.

If  you  or  an  organization  would  like  to  reserve  training  in  groups  of   ten (10),  we  can  accommodate  your  request.   We  can  customized  the  presentation  specific  to  your  organizational  needs.  We  can  also  conduct  training  at  your  site if  it  is  more  convenient  for  you  or  your  staff,  provided  we  have  a  minimum  of  ten  people  attending.